What data is collected?

  • Contact details and marital status (lastname, first name, date of birth, nationality, postal address, email address, telephone number)
  • Name of people accompanying you
  • With regard to minors, we only collect, via an adult, their surname, first name, nationality and date of birth.
  • Information means of payment (credit card number)
  • Holiday Dates
  • Chosen destination
  • Your IP address, the browser you use and your language settings
  • How you browse our website (pages visited, clicks)

When are they collected?

  • When booking a stay, whether this booking is direct or made through a third party (tour operators, works councils, travel agencies, etc.), whether it is made physically , by mail, online or by telephone and whether it concerns a site managed directly by Popinns or a site managed by a hosting service provider.
  • In claims or disputes.
  • When participating in contests.
  • When subscribing to newsletters.
  • When connecting to our websites (IP address, cookies).
  • When consulting our pages on social networks.
  • When transferring information about you to certain providers (e.g. banks for payments).

What are the objectives ?

  • To know you better.
  • Manage our relationship (reservations of stays, special requests, stay, after-stay).
  • Promoting our brands.
  • To provide you with quality customer service at all times, allowing you to take advantage of the personalized offers best suited to your expectations, as reflected in your wishes, consumption habits and comments.
  • To carry out, within this framework and with this objective, analyzes and studies aimed at qualifying/enriching the customer database through a better knowledge of your areas of interest.
  • Cross-check, analyze and combine data.
  • Establish statistics.
  • Manage any complaints.
  • Secure the payments you make.
  • Securing and improving the use and navigation of

What is the shelf life of cookies?

What is the shelf life of cookies? Your choices concerning the acceptance or refusal of cookies on our services are kept for 6 months, at the end of which you will be asked again to express an agreement, a refusal or a configuration of cookies. The data collected through cookies, including those relating to navigation, are kept according to the purposes for a maximum period of 25 months.

List of cookies used throughout our POPINNS

  • _uetvid utilisé par les ads bing (*
  • _ga utilisé par google analytics (* ,,,
  • _gid utilisé par google analitycs (*
  • _gcl_au utilisé par google adsense (*
  • _fbc utilisé par facebook (
  • _fbp utilisé par facebook (*,,
  • cookieconsent_status utilisé pour stocker l'acceptation des cookies (* , )
  • PHPSESSID utilisé par PHP pour stocker et transmettre des informations de sessions (* , )
  • vchideactivationmsg utilisé par visual composer (
  • vchideactivationmsg_vc11 utilisé par visual composer (
  • tk_ai utilisé par jetPack, Woocommerce (
  • _hjid utilisé par hotjar (

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